About Project Quality Management

Project Quality Management includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project requirements are met. Project Quality Management uses policies and procedures to implement the organization’s quality management system, and it supports continuous process improvement activities. There are three processes in Project Quality Management, the knowledge area where the quality requirements for project deliverables are planned and tracked. In this area, all the quality issues are monitored and fixed.

Following are the important points to keep in mind.

  1. The project team (the individuals completing the project work) is responsible for the quality of the project deliverables.
  2. Internal failure cost is attributed to failure that results in rework. It is an example of the cost of nonconformance to quality.
  3. QC requires an inspection of the work results. While quality is planned into a project, inspections ensure it exists. QA is typically a management process.
  4. ISO 9000 is not a quality management system, but a system to ensure an organization follows its own quality procedures.
  5. Kaizen technologies are small changes to processes and products on a steady, continuous basis to save costs and improve quality.
  6. Quality, in regard to the project scope, is about completing the work as promised.
  7. Design of experiments uses experiments and ‘what-if’ scenarios to determine what variables are affecting quality.
  8. Checklists are simple but effective quality management tools that the project manager can use to ensure the project team is completing the required work.
  9. Quality attributes are the measurements that determine if the product is acceptable. They are based on the characteristics of the product for which they were designed.
  10. Perform Quality Assurance involves determining whether standards are being followed. This would be the least effective, since it does not address the specific problem described in the question.
  11. Data points outside the control limits indicate the process is out of control, and production should be stopped until a solution is found.
  12. Inspections may be conducted at any level including the project team, and at any time throughout the product development. They are used to prevent defects from being delivered to the customer.
  13. Developing specifications should come from a technical expert. The only choice listed that meets that description is engineering. Not every question on the exam will require that a project manager do the work.
  14. Benchmarking is the common term for a performance measurement standard.
  15. Trend analysis examines project results over time to evaluate performance.
  16. The Perform Quality Assurance process is the process in which we do quality audits to make sure we are using the correct processes.
  17. Quality management should be performed regularly and in parallel with other planning processes throughout the project.
  18. A good project manager will find the root cause and deal with that, even if it means attempting to improve the company’s policies and processes. This is continuous improvement. Because there are several activities affected by the policy, it would serve the project better to get to the root cause of the problem and solve it.
  19. DOE: Proper design allows you to find those factors that have the most impact on quality. It allows the project manager to focus attention on the factors that are most important.
  20. Even though it is occurring during the execution of the project, determining what standards to use is part of quality planning. We sometimes need to fall back into planning during other parts of a project. In planning, we determine what quality standards are applicable to the project and how to implement and control them.
  21. Standard deviation is the measurement of a range around the mean.
  22. The control limits are more constraining than the specification limits. Control limits are how you measure your process quality. Specification limits are how the customer measures quality.
  23. The fishbone diagram is a tool that we use to help stimulate thinking (brainstorming), to create an atmosphere conducive to open sharing of thoughts, and to gather our thoughts in a cohesive way. It can be used during analysis to determine the cause of defects.
  24. This can be a tricky question, in that most project managers dismiss the need to focus on quality. Quality, cost, and schedule should be considered of equal importance unless specific project objectives make any one of them most important. Quality, cost, schedule, scope, risk, and other factors may be prioritized differently on each project.
  25. Although quality planning usually occurs during project planning, sometimes we need to go back to planning from other processes to make a decision.
  26. As you increase quality, there will be associated benefits for the project. Some of these benefits are increased productivity, increased cost effectiveness, decreased cost risk, and improved morale.
  27. A data point that requires you to determine the cause of the problem calls for a special cause.
  28. The control limits are set based on the company’s quality standard and indicate the acceptable range.
  29. The group is using organizational process assets to improve their project. Although the incident just occurred, it was on another project. They are in the Plan Quality process.
  30. Inconsistency and nonpredictability are indications that the process is out of control.

10 Knowledge areas specified by PMI:

Project Integration Management

About Project Integration Management Project Integration Management includes the processes and activities to identify, define, and coordinate the various processes ...
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Project Scope Management

About Project Scope Management Project Scope Management deals with defining the project scope, project requirement scope, project work, making the ...
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Project Time Management

About Project Time Management Project Time Management includes the processes required to manage the timely completion of the project. Project ...
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Project Cost Management

About Project Cost Management Budget baseline is established and costs are estimated in this knowledge area which is known as ...
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Project Quality Management

About Project Quality Management Project Quality Management includes the processes and activities of the performing organization that determine quality policies, ...
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Project Human Resources Management

About Project Human Resources Management Project Human Resource Management includes the processes that organize, manage, and lead the project team ...
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Project Communications Management

About Project Communications Management Project Communications Management includes the processes that are required to ensure timely and appropriate planning, collection, ...
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Project Risk Management

About Project Risk Management Project Risk Management consists of identifying risks, planning risk management, conducting risk assessments, and controlling risks ...
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Project Procurement Management

About Project Procurement Management Project Procurement Management deals with the processes which project managers usually follow to acquire required material ...
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Project Stakeholder Management

About Project Stakeholder Management Project Stakeholder Management area encompasses all the processes which is used by a project manager for ...
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This knowledge Area Project Quality Management is covered in PMP Certification Prep course which contains following practice tests:

PMP Practice Test 1

Instructions for PMP Practice Test 1 This page shows the instructions for PMP Practice Test 1. Please read it carefully ...
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PMP Practice Test 2

Instructions for PMP Practice Test 2 This page shows the instructions for PMP Practice Test 2. Please read it carefully ...
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PMP Practice Test 3

Instructions for PMP Practice Test 3 This page shows the instructions for PMP Practice Test 3. Please read it carefully ...
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PMP Practice Test 4

Instructions for PMP Practice Test 4 This page shows the instructions for PMP Practice Test 4. Please read it carefully ...
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PMP Practice Test 5

Instructions for PMP Practice Test 5 This page shows the instructions for PMP Practice Test 5. Please read it carefully ...
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Disclaimer:

This course includes practice tests and articles, but it does not cover every exam question. Only the PMI exam team has access to the exam questions for PMP exam, and PMI regularly adds new questions to the exam, making it impossible to cover specific questions. You should consider this course a supplement to your relevant real-world experience