RightNow Certification

Earning RightNow Certification will:

  • Give you access to an industry leading web, social and contact center cloud solution
  • Help you increase sales and adoption, while building trust with your customers
  • Take you through this solution’s configuration, administration, analytics and more
RightNow Certification Categories:
RightNow CX Cloud Services

RightNow CX Cloud Services Certifications will identify your implementation expertise and differentiate you in the market among your peers. Help your customers thrive in today’s customer empowered environment by delivering the best customer experiences when, where and how customers want it.

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The Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist certification is designed for individuals who possess a strong foundation and expertise in selling and implementing Oracle RightNow CX Cloud Service 2012 solutions. This certification covers topics such as:Answer Management Administration, Site Configuration and Administration, RightNow Analytics. This certification differentiates candidates in the marketplace by providing a competitive edge through proven expertise. Up-to-date training and field experience are recommended.

RightNow CX Cloud Service 2012 Essentials

Exam Number: 1Z0-465
Associated Certifications:OPN Certified Specialist , Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
Exam Product Version: RightNow CX Cloud Services
Validated Against: This exam has been validated against RightNow CX Cloud Service 12.5

The certification exam will include topics such as:

  • Oracle RightNow Overview
  • Application Appearance
  • Staff Management
  • Answer Management Admin
  • Site Configuration Admin
  • RightNow Analytics
  • Feedback/Surveys
  • Chat & Co Browse
  • Customer Portal

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The Oracle RightNow CX Cloud Service 2012 Developer Certified Implementation Specialist certification is designed for individuals who possess a strong foundation and expertise in technical implementation for Oracle RightNow CX Cloud Service solutions. This certification covers topics such as: Working with Custom Process Models, Using Hooks within customizations, Executing ROQL Queries. This certification differentiates candidates in the marketplace by providing a competitive edge through proven expertise. Up-to-date training and field experience are recommended.

RightNow CX Cloud Service 2013 Technical Essentials

Exam Number: 1Z0-480
Associated Certifications:OPN Certified Specialist , Oracle RightNow CX Cloud Service 2013 Developer Certified Implementation Specialist
Exam Product Version:RightNow CX Cloud Services
Validated Against: This exam has been validated against the 2013 version

The certification exam will include topics such as:

  • Customer Portal – Tools
  • Customer Portal – Basic Customizations
  • Customer Portal – Widgets and Scripting
  • Customer Portal – Advanced Customizations
  • Integration & Customization – Agent Desktop
  • Integration & Customization – ROQL Queries
  • Integration & Customization – Connect Web Services for SOAP
  • Integration & Customization – Desktop Integration
  • Integration & Customization – General

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