ITIL Master Level

The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods and techniques from ITIL in the workplace. To achieve the ITIL Master Qualification the candidate must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Course of study:

Every ITIL Master candidate will select a unique range of experience to apply, so there is no fixed syllabus with associated Learning Objectives for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose to address.

Eligibility Requirements:

To be eligible for the ITIL Master Qualification, candidates must meet or fulfil the following entry criteria:

  • Have reached the ITIL Expert Level
  • Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

A candidate must ensure they have an extensive base of practical ‘hands-on’ ITIL experience to enable them to demonstrate active involvement in implementation of the practices, in order to meet the requirements for the Qualification.