ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can select as few or as many Intermediate qualifications as they want, and to suit their demands. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognised qualification.
ITIL Intermediate level has two education streams.
Capability Module
ITIL Service Capability, consists of four certifications, or qualifications, that focus on specific phases of the ITIL Service Lifecycle, with emphasis on process activities and their execution and purpose. If your job role focuses on one area of ITIL or you need detailed, process-level knowledge, the Service Capability modules are for you.
Planning, Protection and Optimization.
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Operational Support and Analysis.
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The Release, Control and Validation Qualification
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Service Offerings and Agreements
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Lifecycle Module
ITIL Service Lifecycle, consists of five modules that are ideal for managers or leaders who need to understand how to manage and coordinate the ITIL practice areas. The ITIL Service Lifecycle modules also benefit those who need to provide justification for investing in IT services.
Continual Service Improvement
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Service Operation
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Service Transition
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Service Design
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Service Strategy
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